Margrasil UK – Frequently Asked Questions
If you need more information about our stone products and services please take a moment to read our FAQs below. If you can’t find the answer to your question via this page then you can call us on 01403 710485 and speak to one of our highly experienced and friendly team members. Alternatively, fill out your details on our contact form and we’ll get back to you with an answer.
Do you supply to anywhere in the UK?
Our main service area is within a 50 mile radius of Partridge Green; from Southampton in the east, to Eastbourne in the west, to Oxford in the North. However, we have fitted granite kitchen worktops as far north as Edinburgh and as far south as Cornwall, so no distance is too far for us. Call our team of stonemasons today to see if we operate in your area.
What do I have to do to get a quote?
Phone us, email us, send us a fax or visit us personally. We will need a drawing or an idea of the kitchen work surface size you require in order to give you a quote straight away.
Will the quoted price change if I am not going ahead for 2 months?
Our price will be fixed for three months after the quote date.
What do I have to do to place an order?
A simple phone call or email to our Margrasil team is all you need to do. We can then work out a schedule for your stone kitchen countertop templating and fitting date.
Do we have to place a deposit on ordering? When does the balance owing have to be paid?
We do ask for a 50% deposit on the day of ordering either by card, cheque, bank transfer or cash. The balance is due when the work is complete.
Can we choose and view the material before manufacturing commences?
We welcome customers to our yard to choose and view our range of quartz, marble and granite products; also you can visit our wide range of suppliers based around the country.
I’ve had a quote can I get a sample of the material?
Small samples of our granite, marble and quartz stone are available for you to take away.
Can you remove my old worktops and fit your product without us having new units?
Yes we charge an hourly rate for removing your old kitchen worktops and can dispose of them for you as well.
Templating and fitting
What is a template?
Do you do the templating? Or can we do it ourselves?
What do we need to do to be ready for templating?
Do we need to arrange a plumber, gas man or electrician to be there when fitting?
Do we need to be present when templating or fitting?
Sinks, hobs and appliances
Can you provide new sinks, taps and appliances?
Can I use my existing sinks and appliances?
How are my under mount sinks supported?
Marble, granite and quartz composites
Is marble a good product for kitchen worktops?
We do not recommend marble for kitchen worktops, however if you still wish to choose marble we will tell you how to maintain it.
Granite is heavy; will my units be strong enough?
Yes all units are designed to take the weight of granite, however should you choose granite that is 40mm thick we would advise you to get your units strengthened.